Case Study: Zurich Insurance achieves Best-in-Class Compliance Management with MetricStream

Zurich Insurance Company Ltd. Best in Class Compliance Management Large Enterprise

Zurich Insurance Company Ltd., a global multi-line insurer with ~56,000 employees, faced fragmented, spreadsheet-driven compliance processes that were time-consuming, error-prone, and lacked enterprise visibility. As its risk portfolio and regulatory expectations grew, the company needed to replace siloed manual workflows with a single, trusted compliance platform to improve control, oversight, and regulatory responsiveness.

Zurich implemented MetricStream’s out-of-the-box BusinessGRC suite, supported by stakeholder workshops, training, and policy-management rollout. The platform created a single source of truth with automated workflows, real-time dashboards, and regulatory-change tracking, delivering faster issue resolution, greater policy adoption, improved decision-making, and increased efficiency, effectiveness, and agility—earning Zurich a 2023 Best in Class compliance award.

Zurich