Case Study: Global Golf Equipment Manufacturing Company achieves real-time supplier quality compliance and automated Cpk monitoring with MetricStream

Top Global Golf Equipment Manufacturer Strengthens Supplier Quality Compliance Through Real-Time Monitoring of Inspections and Process Capability

A leading global manufacturer of high-performance golf equipment faced growing difficulty maintaining consistent supplier quality across a complex, multi-country supply chain. Their process-capability (Cpk) monitoring relied on manual spreadsheets, monthly checks and paper reports, which was time-consuming, error-prone, delayed issue detection and limited managerial visibility.

They implemented MetricStream’s web-based Supplier Quality Management solution to automate inspections, sampling and Cpk calculations, recalculate metrics every two hours, and provide role-based dashboards and real-time alerts. The integrated workflow eliminated manual reporting, sped up issue identification and remediation, improved supplier collaboration and visibility, and reduced the cost and risk of poor quality.