Case Study: Leading Unified Storage Manufacturing Company achieves streamlined enterprise-wide quality management and accelerated CAPA/RCCA processes with MetricStream

Streamlining Enterprise Quality Management Processes & Systems in High Growth Enterprises

The Company, a leading manufacturer of unified storage systems, had mature quality processes but struggled to consistently apply its standardized seven-step RCCA method as it rapidly expanded its product lines, sites, suppliers and channels. It needed a quality management system that delivered out-of-the-box root‑cause CAPA workflows, the ability to reconfigure forms and processes for different scenarios (e.g., DMAIC, 8D), and improved cross‑site, supplier and customer communication and reporting.

They selected MetricStream’s configurable, closed‑loop CAPA solution, deployed across 11 process groups with role‑based access and both standard and reconfigurable workflows covering the full lifecycle from issue initiation to effectiveness follow‑up. The implementation delivered faster, paperless investigations and closures, enterprise‑wide visibility and real‑time analytics (including 50+ tailored reports and self‑service reporting), reduced redundant systems and paperwork, and lowered compliance and operational risk.