Case Study: Global Home Healthcare Provider accelerates compliance monitoring and risk mitigation with MetricStream

Reputed Home Healthcare Provider Accelerates Compliance Monitoring and Risk Mitigation Across Clinical Practices

A global home healthcare provider with specialty practices and service centers in multiple countries struggled with fragmented compliance monitoring: regulations and standards were defined but not tied to risks, making impact assessment difficult, and complaints and incidents were recorded across paper, spreadsheets, and disparate systems, preventing unified reporting or trend analysis.

The organization implemented MetricStream’s Integrated Risk Platform (Compliance Management and Case & Incident Management) to create a single source of truth that maps regulations to risks, processes, and controls, consolidating 91 monitoring processes and centralizing case reporting. As a result, leaders gain real-time visibility and dashboards, accountability is clear, over 40,000 cases have been captured since implementation, and the provider now achieves faster risk mitigation, greater transparency, and more pervasive, proactive compliance.