Case Study: Prominent European Bank achieves enhanced operational risk management maturity and agility with MetricStream

Prominent European Bank Improves the Maturity and Agility of Operational Risk Management

A prominent European bank faced growing operational risks—from cyber threats and third‑party exposures to rapid technological and competitive change—while relying on manual, fragmented risk and audit processes. Siloed taxonomies and inconsistent methodologies created duplicated effort, poor visibility for executives, time‑consuming assessments, and limited ability to balance taking strategic risks with protecting customers and stakeholders.

The bank implemented MetricStream’s Operational Risk and Internal Audit solutions to create a unified, centralized risk data model and common risk/control language across the three lines of defense. Role‑based access preserved team-specific workflows while enabling timely sharing of risk intelligence; centralized reporting, analytics, and risk‑based audits improved mitigation planning, reduced open issues, and gave executives a single view of top risks. The outcome was stronger governance, clearer accountability, faster risk‑based decision‑making, and greater operational agility.