Case Study: Global Payment Company automates internal audit to gain visibility, mitigate risk, and improve resource management with MetricStream

Payment Giant Automates Internal Audit Management For Improved Visibility, Risk Mitigation, And Resource Management

A global leader in payments that processes billions of transactions and issues credit, debit and prepaid cards worldwide faced mounting audit and compliance challenges. Its internal audit function was largely manual and spreadsheet-driven, lacked an integrated system across thousands of entities, and relied on a small audit team—creating visibility gaps, poor resource management, and the need for a risk-based GRC approach.

The company implemented MetricStream’s GRC platform and Internal Audit Management solution to centralize and automate risk-based auditing with dashboards, automated workflows, an audit calendar, resource planning, timesheets, and issue management. The solution provided real-time, role-based visibility and reporting, streamlined scheduling and time tracking, and enabled closed-loop remediation—resulting in more efficient audit operations, better allocation of audit resources, and improved risk mitigation.