Case Study: HD Supply achieves streamlined, automated supply chain governance and real-time supplier visibility with MetricStream

Optimizing the efficiency and agility of a supply chain governance program

HD Supply, one of North America’s largest industrial distributors handling roughly one million SKUs and serving about 500,000 customers across 600+ locations, faced growing complexity in supplier governance and onboarding. Manual paperwork, inconsistent spreadsheets, and overflowing inboxes made it difficult to manage supplier selections, factory audits, product testing, and regulatory certifications—creating visibility and scalability challenges as the company pursued expansion.

HD Supply implemented MetricStream’s Supply Chain Governance solution to centralize supplier and SKU data, automate workflows, and standardize audits, testing, and reporting. By training internal teams and suppliers on the system, the company achieved faster, more efficient audits and onboarding, reduced email overload, automated alerts for certifications and tasks, and real-time, drill-down visibility into supplier and product quality—delivering strong management buy-in and measurable operational improvements.

HD Supply

Susan Van Houten

Senior Director of Global Sourcing