Case Study: Global American-based Hospitality Chain achieves streamlined SOX compliance and internal audit management with MetricStream

One of the World’s Largest Hotel Chains Uses MetricStream’s Cloud-based Apps to Manage SOX Compliance Processes and Internal Audits

A global, listed U.S.-based hospitality chain with thousands of properties across 90+ countries and more than 10 brands faced slow, manual SOX and internal audit processes: auditors relied on spreadsheets, emails, and presentations, making control testing, data consolidation, and cross-location collaboration time-consuming and error-prone as the business expanded and franchised new properties. Varied local requirements and limited centralized oversight left the corporate audit team with poor visibility into risks, controls, and audit progress.

The company implemented MetricStream’s cloud-based GRC platform, deploying Internal Audit Management and SOX Compliance apps to unify risk assessments, automate audit planning and execution, centralize control testing and documentation, and monitor controls in real time. As a result the organization gained a single source of truth for audits and SOX compliance, improved collaboration and efficiency through automated workflows, enhanced visibility into risks and findings across locations, and faster cloud deployment with lower total cost of ownership.