Case Study: World’s Largest Automobile Manufacturing Company achieves centralized, real-time cybersecurity case management with MetricStream

One of the World’s Largest Automobile Manufacturers Strengthens Cybersecurity Case Management through an Integrated Approach

A Fortune 100 multinational automaker with a North America–based cybersecurity team was struggling with manual, siloed case management: investigators juggled multiple emails and complex spreadsheets, and had to aggregate data from various SIEM tools, making it hard to get a real-time, enterprise-wide view of incidents. The approach was time-consuming, inefficient and not scalable for global operations.

The company deployed the MetricStream Case Management App to automate workflows and consolidate case data from SIEMs like IBM QRadar and BMC into a central database, with role mapping, decision trees, dashboards and automated reporting. Used by roughly 70 practitioners, the solution streamlined the full case lifecycle, delivered real-time visibility and accountability, reduced manual effort, and accelerated detection-to-resolution times across the global organization.