Case Study: Maxim Healthcare achieves streamlined quality and compliance with MetricStream

Maxim Healthcare - Customer Case Study

Maxim Healthcare is a large U.S. healthcare services provider with over 56,000 clinicians and staff and hundreds of local offices. With strict requirements for HIPAA and Joint Commission compliance, Maxim faced inconsistent quality processes across locations driven by disparate in‑house systems, heavy administrative overhead, slow access to consolidated data, and manual, error-prone tracking of audits, complaints, and corrective actions.

Maxim selected MetricStream’s Enterprise Compliance Platform to centralize and automate CAPA, audit, and complaints management using pre‑defined, role‑based workflows, analytics, and dashboards. The deployment reduced cycle times, improved visibility and data-driven decision making, lowered compliance costs, and made quality management consistent and measurable across the organization.

Maxim Healthcare

Tom Rawlings

National Director of Corporate Compliance