Case Study: Local Australian Government achieves real-time incident visibility and streamlined policy and document management with MetricStream

Local Australian Government Implements MetricStream’s Solution to Manage Health and Safety Incidents as Well as Policies and Documents

A local Australian government body serving a town of tens of thousands faced growing difficulty managing hundreds of annual health and safety incidents and more than 140 policies. Incident data was captured across spreadsheets, paper files, and emails, making timely visibility, investigation, consolidation, and reporting cumbersome, while policy documents lived in siloes that risked duplication, inconsistency, and poor discoverability.

The client implemented MetricStream’s Incident Management and Policy & Document Management apps on a single GRC platform, providing dynamic incident forms, automated workflows, a centralized policy repository, and integration with enterprise risk management. As a result, investigations and resolutions are faster, incident visibility and analytics are greatly improved, policies are easier to find and control, and the organization strengthened compliance with Australian standards.