Case Study: Leading UK Financial Institution achieves real-time, single-source risk visibility with MetricStream

Leading UK Financial Institution Improves Risk Visibility With Single Source of Truth for Operational Risk Management and Compliance

A leading UK mortgage lender sought to strengthen regulatory credibility by improving its risk management maturity. Although it had a comprehensive control estate, data and processes were fragmented across an inflexible, heavily customized legacy system, producing silos, manual workflows, poor coordination between first and second lines, and limited real-time risk visibility.

The lender deployed MetricStream’s cloud Operational Risk Management and Compliance Management as a single source of truth, delivering an integrated, real-time view of risks, controls, processes and objectives. Used by 300 employees to manage about 200 loss events per month and roughly 2,000 controls, the solution automated workflows, standardized taxonomy, enabled control rationalization, improved frontline ownership and cross-line coordination, and accelerated remediation and risk-informed decision-making.