Case Study: Leading Pharmaceutical Company achieves greater audit visibility and efficiency with MetricStream

Leading Pharmaceutical Company Improves Visibility and Efficiency of its Global Audit Programs

A leading global pharmaceutical standards organization that sets drug standards used in 100+ countries faced inefficient, time-consuming audit processes driven by spreadsheets, email and paper. With audits spanning manufacturers, suppliers, service providers and internal functions across many entities, the company needed an integrated, user-friendly solution to automate audit and issue management, improve visibility, and reduce cycle times.

MetricStream delivered a configurable Audit Management Solution that centralized the full audit lifecycle—planning, scheduling, checklists, findings review, corrective actions, role-based security, automated workflows, offline capabilities, and executive dashboards with analytics and risk heat maps. The platform gave enterprise-wide visibility and closed-loop tracking, significantly improved efficiency and communication, shortened audit cycles, and is now used by over 1,000 global users to manage audits across roughly 30 entities.