Case Study: Leading Energy Services Company achieves automated, centralized issue and incident investigation, tracking, and resolution with MetricStream

Leading Energy Services Company Automates and Streamlines Issue/ Incident Investigation, Tracking, and Resolution through a Cloud-based Solution

A U.S.-based diversified energy services company that supports hundreds of customers needed a more efficient way to manage quality and EH&S issues. Manual, paper-based processes and siloed spreadsheets slowed investigations, reporting, and corrective actions, increasing the risk of incidents and diverting resources from core operations.

MetricStream’s cloud-based issue management solution automated workflows and centralized records across the enterprise, giving up to 200 managers visibility over issues at more than 90 locations. The platform provided a single source of truth with automated alerts, CAPA tracking, time management, dashboards, and lessons-learned capture—reducing overhead, speeding resolution, and improving company-wide quality, health, safety, and environmental oversight.