Case Study: Leading Latin American Online Marketplace Software Provider achieves integrated policy and controls compliance with MetricStream

Latin American E-Commerce Giant Ensures Multi-location Policy and Controls Compliance with Integrated GRC

The Leading Latin American Online Marketplace Software Provider, a fast-growing e-commerce giant operating across 18 countries and territories with 174+ million users, needed to replace siloed, manual risk, compliance, policy, and control processes with a scalable integrated GRC platform. MetricStream’s Compliance and Policy Management products within its BusinessGRC suite were selected to support this shift and unify operations across locations.

MetricStream implemented a phased cloud-based rollout of compliance, policy and document management, internal audit, operational risk, third-party risk, and regulatory change management. The result was a fully automated, single-platform GRC environment shared by 10+ entities, reducing TCO by 20%, cutting policy review time by 15%, lowering issue resolution time by 20%, and reducing reviewing/reporting time by 25% while improving visibility, control testing, and compliance decision-making.