Case Study: Leading Insurer achieves enterprise-wide GRC visibility and faster risk response with MetricStream

Insurance Major Uses a Holistic Approach to Engage All Lines of the Business in GRC

A leading insurer with millions of customers faced growing risks from new business models, digitalization, and cyber threats. Governance, risk, and compliance (GRC) processes were fragmented across lines of business—different tools, taxonomies, and spreadsheet-based workflows created silos, limited visibility, redundant data, and heavy manual work for the second line.

The company deployed MetricStream’s cloud-based Integrated Risk Platform to standardize and automate GRC across regulatory engagement, IT/cyber risk and compliance, policy, third‑party, business continuity, and enterprise risk management—serving power users, light users, and thousands for policy attestations. The platform delivered a single source of truth, faster risk identification and real-time visibility, streamlined workflows, stronger cross-line collaboration, more strategic second-line advisory time, and accelerated policy and compliance processes supporting the insurer’s digital strategy.