Case Study: Non-Profit Independent System Operator achieves complete NERC compliance for its market participants with MetricStream

Independent System Operator Achieves And Ensures Complete Nerc Compliance For Its Market Participants

An independent, non-profit Independent System Operator (ISO) that coordinates generation, transmission and market participants across a province faced growing regulatory complexity and the urgent need to ensure full NERC compliance for hundreds of entities. Fragmented reporting, limited visibility into participant compliance, duplicated activities, and the challenge of enforcing ethics, training and mitigation plans put operational reliability at risk and made centralized compliance management imperative.

The ISO implemented MetricStream’s web-based GRC platform—an integrated NERC compliance, policy, issue and document management solution with pre-built standards libraries, configurable workflows, automated alerts and participant self‑certification. The deployment centralized standards and evidence, automated reporting and escalations, tracked issues to closure, and secured documents. As a result the ISO gained unified visibility and control across market participants, eliminated inconsistencies and duplications, achieved assured NERC compliance, and improved auditability and protection of confidential information.