Case Study: Multi-billion Dollar Financial Services Provider achieves federated operational risk management and integrated enterprise risk visibility with MetricStream

Implementing a Federated Approach to Operational Risk Management

A multi‑billion dollar global financial services provider with millions of customers faced mounting complexity in measuring and monitoring operational risk across diverse business units and geographies. Although each unit ran Risk‑Control Self‑Assessments (RCSAs), inconsistent terminology, fragmented processes and dispersed data made consolidation difficult and prevented a clear, enterprise‑level view of risk.

The company adopted a federated ORM approach enabled by MetricStream’s workflow‑based solution—implementing a centralized risk data dictionary, standardized RCSAs, BEA workflows, multilingual landing pages, integrated dashboards and closed‑loop issue/loss management. The result was an automated roll‑up to a single enterprise risk view, standardized risk language, richer measurement (including currency and velocity), and more systematic, efficient risk governance and prioritization.