Case Study: World’s Largest Bank streamlines regulatory engagement management with MetricStream

How One of the World’s Largest Banks Is Simplifying Regulatory Engagement Management

One of the world’s largest banks, with operations across multiple geographies and hundreds of local regulators, was overwhelmed by a surge in regulatory exams, meetings, and information requests. Fragmented, manual processes and legacy systems forced teams to juggle emails, separate tracking tools and document folders, limiting visibility, slowing reporting, and increasing operational and compliance risk.

The bank implemented MetricStream’s Regulatory Engagement Management app—a unified, scalable platform with integrated workflows, a secure central repository, Outlook integration, and interactive dashboards. The solution consolidated global engagement data, automated task and findings tracking, sped up reporting, improved cross‑functional collaboration, and enabled faster, more consistent responses to regulators, strengthening the bank’s regulatory relationships and oversight.