Case Study: Leading Luxury Hotel Group achieves centralized, web-based internal audit management and global audit efficiency with MetricStream

Hospitality Major Transitions To A Centralized And Web-Based Approach To Internal Audit Management

A leading luxury hotel group with more than 100 hotels and resorts worldwide struggled to manage internal audits across tens of thousands of auditable entities. With up to 25 auditors traveling with paper checklists, fragmented spreadsheet-based reporting, limited enterprise visibility, and little scalability, the manual audit process was time-consuming and could not support the client’s planned global expansion.

MetricStream’s Audit Management Solution delivered a centralized, web-based platform to automate the full audit lifecycle—planning, scheduling, execution, reporting, and issue management—so auditors can record findings from the field and managers can monitor progress via real-time dashboards. The implementation eliminated bulky paperwork, streamlined workflows, automated reporting, improved visibility and collaboration, and scaled to support 100–150 audits per year while adding offline capability for remote sites, yielding measurable efficiency gains and cost savings.