Case Study: Guidewire achieves Best-in-Class IT GRC management with MetricStream

Guidewire - Customer Case Study

Guidewire, a cloud-platform provider for the property and casualty insurance industry, faced a fragmented IT GRC program that relied on manual, siloed processes and treated issues and risks as the same thing. That lack of clear ownership, stakeholder accountability, and enterprise visibility left business leaders unable to make informed risk decisions and caused slow, duplicative issue resolution.

Guidewire overhauled its strategy, processes, and technology: it differentiated risks from issues, assigned financially accountable risk owners, formed a cross‑functional steering committee, introduced POAMs with weekly CISO/executive reporting, and implemented MetricStream as a single GRC platform. The changes cut open issues by nearly 40%, reduced manual work, improved visibility and accountability, and delivered greater efficiency, effectiveness, and agility—earning recognition as Best in Class for IT GRC management.

Guidewire