Case Study: Global Retailer achieves centralized, real-time cybersecurity and compliance visibility with MetricStream

Global Retailer Keeps Cybersecurity Risks in Check Through an Integrated Approach

A global retail chain with hundreds of outlets and thousands of customers and vendors faced amplified cybersecurity and compliance risks from large volumes of sensitive and personally identifiable data. The company needed a real-time, unified view of cyber risk and compliance—prioritizing risks, validating policies and SOPs, and meeting mandates such as PCI-DSS and SOX—to prevent costly breaches and regulatory penalties.

The retailer implemented MetricStream’s integrated IT GRC solution—combining IT & Cyber Risk Management, IT & Cyber Compliance Management, and Third-Party Risk Management—to centralize risk documentation, controls, assessments, vendor monitoring, and reporting. Real-time dashboards and automated assessments improved executive visibility and decision-making, harmonized controls and compliance testing reduced effort and gaps, and consolidated vendor oversight and reporting boosted efficiency and enterprise-wide cyber risk awareness and accountability.