Case Study: Global IT Services Leader achieves better business predictability and performance through risk insights with MetricStream

Global IT Services Leader Optimizes Business Performance Through A Deeper Understanding of Risk

A global consulting and IT services leader managing 10,000 accounts and 60,000 projects struggled with fragmented, manual risk and audit processes. Project owners assessed risks in silos, audit findings were stored separately, and executives lacked a common framework to link risks to strategic performance goals—hindering timely corrective action and putting revenue, margins, and customer satisfaction at risk.

MetricStream implemented an integrated GRC solution (Enterprise Risk Management, Internal Audit Management, SOX Compliance) aligned to COSO ERM, enabling project owners to identify and map risks to performance objectives and strategic goals, standardize assessments, and roll up results to the CRO. The company gained a 360-degree view of risk and audits, streamlined SOX workflows, prioritized audits efficiently, improved predictability of project performance and revenue, and increased stakeholder confidence in its risk readiness.