Case Study: Global Investment Management Firm achieves enterprise-wide ORM automation and real-time risk visibility with MetricStream

Global Investment Management Firm Transforms Its Operational Risk Management Program

The client, a US‑headquartered global investment management firm with thousands of employees across multiple countries, faced heightened regulatory scrutiny and a string of operational incidents that exposed weaknesses in its risk program. Risk management relied on manual spreadsheets and siloed systems, causing poor collaboration, limited enterprise visibility, duplicated work, data errors, and little ability to identify or respond to emerging risks.

The firm implemented MetricStream’s centralized Operational Risk Management platform to standardize RCSAs, controls, loss/event tracking, issue remediation, and reporting on a single, role‑based dashboard. The solution automated workflows, consolidated risk and control libraries, and provided real‑time analytics and alerts—resulting in improved collaboration and accountability, faster remediation, consistent enterprise‑level risk intelligence, and reduced duplication of effort and operational overhead.