Case Study: Global Healthcare Products Organization achieves streamlined compliance and enhanced quality with MetricStream

Global Healthcare Products Organization Successfully Streamlines & Strengthens Compliance, Enhances Quality

A US‑headquartered leader in global healthcare products faced fragmented, manual quality and compliance processes across roughly 20 sites. Routine quality tasks—scheduling checks, CAPA tracking, deviation and OOS investigations, document control and complaints—were handled with spreadsheets, emails and siloed systems, creating duplication, slow resolution, poor visibility for leadership and heavy regulatory burden under FDA GXPs, 21 CFR and other standards.

The company selected MetricStream’s GRC platform to centralize and automate CAPA, change control, document and complaints management with federated administration and real‑time dashboards used by 30,000 employees. The solution delivered enterprise visibility, faster root‑cause investigations, fewer OOS and exceptions, stronger adherence to FDA and quality standards, reduced audits and near‑elimination of fines, and lower overall quality management costs.