Case Study: Leading Multi-National Financial Services Company achieves unified risk visibility and faster, risk-informed decision-making with MetricStream BusinessGRC

Global Bank Enhances Business Decision-Making with MetricStream BusinessGRC

A leading multi-national bank operating in 70 countries struggled with fragmented, siloed risk and business continuity systems that captured only about 60% of assessment data, hampering aggregation, timely reporting, and regulatory compliance (including PRA expectations). With diverse teams, multiple taxonomies, and a complex organizational structure, the bank needed a single, scalable “single source of truth” to improve data quality, user adoption, and risk-informed decision-making across lines of defense.

The bank deployed MetricStream BusinessGRC—covering Operational Risk, Business Continuity, and Policy & Document Management—with centralized risk and control libraries, MDOS for multi-dimensional reporting, standardized workflows, and real-time dashboards. Adopted by 85,000 employees across 1,200 branches, the solution improved visibility and continuous monitoring, shortened risk assessment cycles, reduced duplicate controls and testing effort, strengthened governance and regulatory alignment, and increased preparedness and resilience across the enterprise.