Case Study: Global Air Services Provider achieves enterprise-wide risk visibility and 96% incident reporting compliance with MetricStream

Global Air Services Provider Empowers Frontline to Flag Risks With a Uniform Approach Across Geographies

A leading air services provider operating in 35 countries across six continents and serving 320 airlines faced fragmented, manual incident and policy management that left leadership without consistent visibility and made it hard to meet multi‑jurisdictional regulatory requirements. The company needed a cloud‑based, unified solution to standardize incident reporting, strengthen policy management, and support a continuous improvement program rather than simply act as a document repository.

The company implemented MetricStream’s Policy & Document Management, Observations Management (mobile), Case & Incident Management, and Enterprise Risk Management, and rolled out Incident Management, SafeAlign and BAPP. The centralized platform and mobile frontline reporting created a single source of truth with real‑time dashboards and surveys—resulting in 200,000+ observations and ~27,000 incidents captured, 100,000 attestations, action‑tracking rising from 17% to 89%, compliance incident tracking from 4% to 96%, a 500% increase in user access, and markedly improved risk visibility, engagement, and mitigation.