Case Study: Fortune 500 Retailing Company achieves centralized, streamlined social compliance and supplier audits with MetricStream

Fortune 500 Retailer Streamlines, Standardizes, And Centralizes Social Compliance And Supplier Audits For Greater Visibility And Efficiency

A Fortune 500 U.S. department store chain faced growing pressure to enforce corporate social responsibility across an expanding, global supplier base. Managing thousands of suppliers with siloed teams, manual spreadsheets, and limited visibility made regular audits, risk tracking, and corrective action follow‑up slow, inconsistent, and resource‑intensive.

The retailer implemented MetricStream’s Social Compliance and Audit Management solution on its GRC platform to centralize supplier onboarding, audit planning and execution, issue remediation, and reporting. The result was standardized, automated audit workflows, real‑time dashboards and offline field capabilities, faster identification and resolution of compliance gaps, reduced costs and duplication, improved collaboration with auditors and suppliers, and stronger protection of brand value and CSR commitments.