Case Study: Leading Branded Footwear and Leather Manufacturing Company achieves ISO 9000 compliance and 100% CAPA traceability with MetricStream

Ensuring Iso 9000 Compliance For A Dod Supplier

A leading manufacturer of branded footwear and performance leathers that supplies millions of uniform boots and shoes annually to the U.S. Department of Defense needed to maintain ISO 9000 compliance amid a surge in demand. Its paper-based quality processes and manual CAPA tracking couldn’t scale—documents were managed in spreadsheets, collaboration was limited, and managers had no visibility or metrics to monitor review cycles, open CAPAs, or closure times.

The company implemented MetricStream’s CAPA Management solution to automate workflows, enable desktop and multi-site access, and centralize root-cause investigations, approvals, notifications and escalations. The result: automated, transparent CAPA processes with 100% traceability, flexible reporting and dashboards, improved collaboration, and a more data-driven approach—reducing average issue resolution time by over 15% and delivering better visibility and preventive action capabilities.