Case Study: Electricity Transmission and Distribution Provider achieves ISO 9001:2000 readiness and halves quality cycle times with MetricStream

Electricity Transmission and Distribution Providing Company - Customer Case Study

A southern U.S. city electric utility with a reputation for strong performance and advanced renewable programs set out to achieve ISO 9000 certification for its Electric Service Delivery group to meet the expectations of large high‑tech industrial customers. The organization struggled with manual, paper‑based document control, inconsistent equipment calibration, informal training, and slow, opaque issue/CAPA processes that could not scale to support ISO requirements or provide measurable quality metrics.

MetricStream implemented an integrated quality management platform—centralized document management, equipment calibration scheduling, training management, issue/CAPA and audit modules—to automate workflows, enforce revision and access controls, and enable collaborative case handling. As a result the utility expects cycle times to fall by over 50%, gains real‑time visibility into quality and compliance metrics, improves training and calibration consistency, and is positioned to achieve ISO 9001:2000 registration.