Case Study: Bahrain Petroleum Company achieves enterprise-wide quality management and improved GRC efficiency with MetricStream

Bahrain Petroleum Company - Customer Case Study

Bahrain Petroleum Company (BAPCO), a government-owned refiner and distributor with a 264,000 bpd refinery, faced growing demands to manage quality, safety, and environmental risks across a large, distributed operation. Its audit and issue tracking were fragmented—paper-based systems and spreadsheets across departments—causing duplicated audits, limited collaboration, slow reporting, poor enterprise visibility, and strained resources as dozens of audits and compliance requirements needed to be managed each year.

BAPCO implemented MetricStream’s integrated, web-based Quality Audit, Incident, and CAPA management platform (phased and tied into its operational intelligence systems) to centralize workflows, automate notifications and remediation, and enable root-cause analysis. The result was a single system for audits and incidents, streamlined audit lifecycles, better cross-department collaboration, and significant automation-driven efficiencies (reported 150% efficiency gains). Measurable outcomes included major safety and reliability improvements—record personal safety approaching 15 million person-hours without a lost-time injury, 370 days without a Tier 1 loss of containment, and 384 days without an unplanned shutdown—plus reduced duplication, lower audit costs, and the ability to expand to broader GRC capabilities.

Bahrain Petroleum Company