Case Study: Global Bank achieves automated loss management and integrated risk visibility with MetricStream

Automating Loss Management In A Global Bank

A global bank serving institutional and retail clients across the Americas, Europe, Asia and the Middle East faced fragmented operational risk data and heavy manual workloads. With heterogeneous risk programs across business units, no single system of record for loss events, and an inability to integrate internal and external loss data, senior management struggled with slow aggregation, inconsistent classification, inefficient reporting and time-consuming capital allocation.

The bank selected MetricStream’s centralized loss-management platform to capture internal/external losses and near-misses, route events to the right reviewers, map losses to business lines and event types, and integrate loss data with RCSA, KRIs and scenario analysis. The deployment automated reporting, alerts and dashboards, improved data integrity and visibility, streamlined remediation and compliance (including Basel II requirements), and delivered faster, more accurate risk analysis with the potential to reduce capital charges.