Case Study: Fairchild Semiconductor achieves streamlined global quality management and faster issue resolution with MetricStream

Aligning Global Quality Processes With Customer Focus

Fairchild Semiconductor, a leading global provider of high-performance semiconductor products sold to tens of thousands of OEM and channel customers, faced the challenge of standardizing and scaling decades‑old quality processes across growing, globally distributed operations. Its legacy mix of homegrown and desktop systems and manual workflows limited reporting and analytics, hindered cross‑site collaboration, slowed customer response and reporting, and constrained configuration and integration needs.

Fairchild selected MetricStream’s Enterprise Compliance Platform—deploying Customer Issue Management, Change Notification, and Document Management modules—to standardize failure codes, automate workflows, generate customer reports at the click of a button, and centralize controlled documents. The result was significantly faster issue resolution, real‑time visibility across sites, data‑driven decision making, improved customer communication and reduced risk—supporting 15 sites in 8 countries and over 2,000 users.

Fairchild Semiconductors

Mark Rioux

Vice President, Global Quality & Reliability