Case Study: Aerospace And Industrial Manufacturing Company achieves enhanced quality management and operational performance with MetricStream

Aerospace And Industrial Manufacturer Successfully Steps Up Quality Management & Operational Performance Processes

A leading U.S. manufacturer of forgings for the aerospace, power generation, and oil & gas industries struggled with manual, spreadsheet- and email-based quality processes that hindered non‑conformance reporting (NCR), defect tracking, root‑cause analysis and corrective/preventive actions. Limited visibility into quality trends, gaps in compliance to standards like ISO/AS9000, and slow material/process review boards made it difficult to make timely, accurate quality decisions across multiple plants.

The company implemented MetricStream’s web‑based GRC quality management solution—configured to its processes—to automate NCR capture, routing, investigations, CAPA tracking, dashboards and reporting. The result was streamlined defect tracking and faster approvals, improved product quality with fewer defects and returns, enterprise‑wide compliance visibility, and better, data‑driven decision making by PRB/MRB through integrated analytics and real‑time reports.