Case Study: Leading Government Department strengthens GRC culture and gains real-time IT & Cyber risk and compliance visibility with MetricStream IT & Cyber Risk and Compliance Management

A Government Department Fortifies GRC Culture by Integrating IT Risk and Compliance Management

A public service department responsible for delivering benefits to millions faced weak security and resilience programs, siloed risk and compliance functions, and limited oversight that hampered service delivery. The organization sought to build a strong, enterprise-wide GRC culture aligned to business objectives and to improve risk transparency and response across IT and cyber domains.

After engaging OCEG and evaluating vendors, the department implemented MetricStream’s IT & Cyber Risk and Compliance Management to unify stakeholders, frameworks, and processes. The solution streamlined risk identification, assessments, control testing and issue resolution, and provided federated, real-time dashboards and analytics. As a result, the organization gained consistent risk workflows across units, improved visibility into IT and cyber compliance, better-informed decision-making, and strengthened business resilience, with plans to extend the GRC foundation to threat, vulnerability, and continuity management.