Case Study: A Global Semiconductor Leader achieves unified, enterprise-wide product quality assurance with MetricStream

A Global Semiconductor Leader Unifies and Accelerates Product Quality Assurance Management across the Enterprise

A global leader in semiconductor design and manufacturing faced growing complexity in product quality assurance for high-precision components like microcontrollers. Quality issues were tracked inconsistently across geographic business units, relying on manual spreadsheets and fragmented processes that caused slow response times, limited enterprise visibility, and a high risk of repeat failures.

The company implemented MetricStream’s Product Quality Assurance solution on its scalable GRC platform, integrating with existing systems to capture issues automatically, assign tracking numbers, centralize data, automate 8D workflows, and provide powerful reports and real-time dashboards. The result was a unified, automated QA framework that improved collaboration, sped investigations and closures, reduced repeat failures, increased transparency into root causes and costs, and drove better product quality and cost savings.