Case Study: A Fortune 500 Financial Services Company achieves compliance with customer interaction policies and regulations with MetricStream Legal GRC Solution

A Fortune 500 Financial Services Company Successfully Manages Compliance With Customer Interaction Polices And Regulations

A Fortune 500 financial services company serving millions across the US and Europe needed a systematic way to manage customer interactions and comply with a complex, fast-changing regulatory environment. Its existing, siloed processes created duplication of effort, slow legal issue resolution, difficulty managing mandates from bodies like NAIC, FINRA, SEC and FSA‑UK, fragmented handling of multiple communication channels, and limited centralized visibility for risk and reporting.

MetricStream’s Legal GRC solution centralized issue and case management, automated compliance monitoring, and provided role‑based dashboards, workflows and reporting to support investigations, risk assessment, and policy alignment. The implementation reduced redundancies, improved cross‑functional collaboration and real‑time visibility, enabled proactive risk mitigation, and delivered faster resolution of customer issues—strengthening compliance and boosting customer satisfaction and trust.