Case Study: TELMORE achieves higher revenue and lower churn with MetraTech's metadata-driven customer care and billing solution

TELMORE Relies on MetraTech to Revolutionize the Danish Telecom Market

TELMORE, Denmark’s largest mobile virtual network operator, was facing intense competition and needed a faster, more flexible way to launch services, improve customer care, and avoid billing errors as it expanded. The company turned to MetraTech and its MetraNet customer care and billing platform to support a customer-centric model built around real-time responsiveness, accurate billing, and rapid product innovation.

MetraTech implemented MetraNet using configuration rather than custom coding, enabling TELMORE to manage prepaid, pay-as-you-go, and bundled plans, add value-added services, and respond quickly to market changes like rollover offers. The result was more than 400 million transactions processed each month, faster time-to-market, lower-than-average churn, and a high Net Promoter Score of 58, helping TELMORE strengthen its position in the Danish telecom market.

TELMORE