Case Study: MeetingZone achieves personalized, transparent billing and customer self-service with MetraTech

Customer Success Via Personalization & Customization

MeetingZone, a global conference-call supplier competing with large network operators and agile start-ups, needed a way to differentiate its audio, video, and data services while reducing the complexity and cost of enterprise billing, customer care, and service customization. The company turned to MetraTech and its MetraNet charging, billing, settlement, and customer care platform to support a new collaboration portal and address the challenge of making B2B billing transparent, easy to understand, and tailored to complex enterprise hierarchies.

MetraTech helped MeetingZone build a self-service dashboard and real-time, customizable billing experience that let both MeetingZone and its enterprise customers configure bills, manage users, and access information in just a click or two. The results were strong: MeetingZone achieved about 40% growth in seven of eight years, 14x growth in minutes consumed, only modest IT headcount increases, 0% systems integration, and the ability to support more than 32 apps through a streamlined portal—all while using MetraTech to deliver mass customization and real-time visibility.

MeetingZone