Case Study: the Parole Board accelerates policy guidance access with Methods' AI-powered chatbot

Parole Board launches AI policy assistant in 4 months with Methods

The Parole Board needed a more efficient way for its members to access relevant laws and guidance to make timely risk assessments, as their manual process was time-consuming. They engaged Methods to develop a Retrieval-Augmented Generation (RAG) tool to streamline this process and reduce reliance on their internal policy team for routine queries.

Methods built POLI, a secure, AI-powered policy retrieval assistant chatbot integrated with SharePoint and deployed in Azure. The solution provided a user-friendly interface and automated indexing to ensure access to the latest information. This resulted in reduced pressure on policy teams by automatically resolving first-line queries and providing faster, more reliable access to guidance. Methods delivered the project on time and on budget, receiving positive user feedback and establishing a foundation for future enhancements.

Parole Board