Case Study: NHS transforms death certification case management with Methods

NHS rolls out Medical Examiners across 2 pilot sites with Methods

The NHS faced a significant challenge with its outdated and highly manual death certification process, which was frustrating for users and lacked mechanisms to identify systemic patterns. In response to recommendations from the Shipman Inquiry, the NHS needed to implement a new online service to support Medical Examiners nationwide. Methods was engaged to help overhaul this critical process.

Methods developed a sophisticated digital Case Management System by conducting extensive ethnographic research to understand user needs. The solution, designed with a focus on intuitive user experience, was so seamless that users reported it felt natural and not like a typical IT system. This approach by Methods ensured smooth implementation, reduced resistance to new technology, and supported the nationwide rollout of Medical Examiners.

NHS