Case Study: Birmingham City Council designs a future-ready digital strategy with Methods

Birmingham City Council launches a quarterly digital strategy with Methods

Birmingham City Council needed to develop a new digital strategy to replace its 2016 version and support its digital transformation ambitions. The council engaged Methods to help design a concise, engaging, and measurable strategy that would tackle pain points for both staff and citizens while embedding digital into every aspect of governance.

Methods conducted extensive user research and used a human-centered design approach to collaboratively craft a comprehensive digital strategy. The solution included an adaptable implementation plan and the strategy remains a live document that is iterated on quarterly. The project was a learning experience that upskilled council staff in agile delivery and new design concepts, empowering them to adopt digital ways of working and setting up the council for future success.

Birmingham City Council