Case Study: HealthLinc Medical Equipment achieves faster service — 30% faster work orders & 66% reduced data collection with Method:CRM

How a Medical Equipment Dealer Uses Industry-leading Technology to Provide Faster Service

HealthLinc Medical Equipment, one of the largest independent dealers of mobility and home medical equipment in British Columbia, was struggling with paper-based order tracking, handwritten fax requisitions and slow technician workflows that limited same-day service. Faced with growing, time-sensitive demand from hospitals and health authorities, HealthLinc sought a flexible, web-based solution and chose Method:CRM to replace manual processes and improve turnaround times.

Method:CRM was rolled out company-wide to handle quotes, work orders, invoicing, scheduling and QuickBooks integration, plus a customized customer portal that replaced faxed orders and timestamps submissions. The solution cut work order time by about 30%, increased deliveries by 30%, and reduced data collection time by 66%, enabled mobile access for technicians, simplified accounting, and let HealthLinc scale operations without adding headcount. Method:CRM’s adaptability and integration delivered faster, more accurate service and measurable operational gains.

HealthLinc Medical Equipment

Cameron Fleming

President of Operations