Case Study: Mobility City unifies 50+ franchises and scales operations with Method CRM

How Mobility City unified 50+ franchise systems with Method

Mobility City, a national franchise that repairs, rents, and sells mobility equipment, was struggling to unify more than 50 locations that operated with disconnected systems, paper-based processes, and inconsistent product naming. The lack of centralized data made it difficult to compare performance, standardize training, or see the value of system-wide operations.

Method:CRM provided a customized multi-entity CRM integrated with QuickBooks to standardize workflows across repairs, rentals, sales, and inventory tracking. With Method CRM, Mobility City rolled out a single operating model across its franchise network, reached 95% adoption in under a year, gained real-time benchmarking and compliance visibility, improved onboarding, and unlocked stronger purchasing leverage through consolidated data.

Mobility City

Craig Kreakie

VP of Franchise Operations