Case Study: Equiniti boosts Workday adoption with Method Grid

Equiniti builds 120 Workday how-to guides with Method Grid

Equiniti (EQ), a major financial services provider, faced the challenge of driving user adoption for its new Workday ERP system across its global workforce. To overcome natural resistance and provide accessible just-in-time guidance, they needed a platform to host over 120 simple, searchable 'how to guides'. They turned to Method Grid to build a structured knowledge library that would ensure their strategic investment was successful.

Using Method Grid, the transformation team quickly built a framework of grids and elements to create a digestible library of over 120 guides. This solution was instrumental in the successful roll-out, preventing support desks from being overwhelmed and driving user adoption to levels that justified the investment. Method Grid's intuitive interface also allowed for rapid refinements based on user feedback. Following this initial success, EQ has since identified additional use cases for Method Grid across other areas of the business.

Equiniti