Case Study: Customer Xperience Alliance extends conference reach and engagement with Metaverse Hub

Extending the Reach of the CXA Conference with Metaverse Hub

Customer Xperience Alliance, a community for customer experience professionals, sought to enhance and differentiate its inaugural conference by extending its reach beyond a two-day in-person event. To meet this challenge, they partnered with vendor Metaverse Hub.

Metaverse Hub developed a secure, immersive 3D digital environment that recreated the physical exhibition space and included rich media and on-demand content. This solution delivered measurable results by increasing content engagement and attracting additional viewers, transforming the event into a three-week opportunity that provided extended exposure and value for sponsors. The customer reported overwhelmingly positive feedback from all participants.

Customer Xperience Alliance

Catrin Crosby

Marketing and Events Director