Case Study: Vip Metronet Business Solutions delivers best-in-class business communications with Metaswitch

Vip Metronet Business Solutions Deploys Metaswitch to deliver Best-In-Class Business Services for Croatia

Vip Metronet Business Solutions, Croatia’s leading provider of business communications services, needed a more compelling and scalable communications platform to support its growth and improve customer service. After evaluating vendors, the company chose Metaswitch to replace its existing voice and interconnect systems and to support SIP trunking and hosted unified communications.

Metaswitch delivered a highly reliable hybrid ATCA and virtualized platform, along with management and diagnostics tools such as Service Assurance Server to improve troubleshooting and network visibility. Vip Metronet Business Solutions successfully migrated 90,000 subscribers, and the new platform helped it solve 95% of customer issues within 1.7 hours, far faster than the 60-hour average reported for others.