Case Study: Pierce AB achieves simpler international delivery and local carrier expansion with Metapack

Pierce AB expands with 13 local carriers using Metapack

Pierce AB, an automotive retail eCommerce operator based in Europe, faced the challenge of managing its international expansion across 16 markets while providing a localized experience for customers on its 40 different websites. To maintain a local presence with regional carriers and payment methods, they needed a unified system to simplify their complex logistics. They partnered with vendor Metapack and implemented its Metapack Manager solution to centralize their delivery management.

By using Metapack, Pierce AB expanded from 4 to 13 local delivery carriers, providing customers with instant SMS updates and gaining robust reporting. This improved feedback loop led to a measurable reduction in customer service calls and emails. The solution from Metapack gave the company the confidence to support its continued global growth, including a new worldwide shipping initiative.

Pierce AB