Case Study: Mountain Warehouse boosts delivery options and cuts transport costs with Metapack

Mountain Warehouse reduces transportation costs by 15-30% with Metapack

Mountain Warehouse, the UK's leading outdoor clothing and equipment retailer, faced the challenge of maintaining its high standard of consumer delivery experience while scaling its business and expanding into new international markets like North America. To support this growth, they partnered with Metapack to enhance their shipping infrastructure and ensure a strong ecommerce experience from checkout to delivery.

Metapack implemented its Delivery Options solution to provide customers with accurate shipping choices and exact delivery times, and its Intelligence product to offer deep insights into carrier performance. This resulted in a 15-30% reduction in transportation costs and a 20% uplift in customer conversion. Metapack's solutions also led to a over 70% reduction in contact-to-order (CTO) and lowered costs associated with delivery inquiries by improving efficiency and proactively addressing issues.

Mountain Warehouse