Case Study: Mountain Warehouse achieves lower delivery costs and higher conversion with Metapack

Mountain Warehouse further enhances shipping operations to fuel future growth

Mountain Warehouse, the UK's leading outdoor clothing and equipment retailer, faced the challenge of maintaining its high standard of consumer delivery experience while scaling its business and expanding into new international markets like North America. To enhance its shipping infrastructure, it turned to its long-standing partner, Metapack, and utilized the Delivery Manager product to streamline operations.

By implementing Metapack's Delivery Options and Metapack Intelligence solutions, the company gained access to real-time shipping data and carrier performance insights. This allowed for more accurate delivery options and data-driven decisions. The results were significant, including a 15-30% reduction in transportation costs, a 20% uplift in customer conversion, and an over 70% reduction in contact-to-order (CTO) instances. Metapack's solutions also improved customer retention and reduced costs associated with delivery inquiries.

Mountain Warehouse

Lisa Leadbetter

Global Carrier Manager